Turning Hotel Nightmares into Dream Stays - Strategies for Guest Recovery

The presentation of my favorite drink, a Cappuccino, had reached another level and it made me thinking of the importance the presentation because in the world of hospitality, the art of presentation holds a significant place when it comes to delighting hotel guests. While the quality and taste of food and beverages are undeniably important, the visual appeal and presentation of these products play a crucial role in creating a memorable dining experience. Just as we savor a meal with our taste buds, we also consume it with our eyes. As such, hotels and restaurants must pay meticulous attention to the presentation of their culinary offerings, recognizing that it is as important as the quality itself.

At VERTU Hospitality Services, we love working on projects for corporate clients as much as we love working on projects for ourselves. We are currently working with a flagship and state of the art independent hotel on defining all the criteria’s and the prerequisite to build the ideal smart hotel room of today as well as for the future. In this article I wanted to outline a few items of the long list of topics and solutions that we are considering essential to build that room.