The Hospitality Blog

At VERTU Hospitality,
we love to share various experiences, topics, news with our readers.

Customer Experience Gerald Lampaert Customer Experience Gerald Lampaert

Disrupted caffeine ritual at a train station’s hotel.

It is no more secret I like to be relax in a hotel lobby, and a Cappuccino, one of my favorite hot drink at anytime of the day. Despite the circumstances, one would think that getting one in a hotel should not be so complicated, especially since early mornings can often be a race against time, when traveling. As a seasoned traveler, I have learned the value of being ahead of schedule, allowing me to savor the moments before embarking on a new adventure. However, a recent experience at a train station hotel in Paris last Tuesday morning left me disappointed and questioning the notion of basic service.

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