A well-functioning housekeeping department is the backbone of any hotel, regardless of its star rating. From luxurious five-star resorts to cozy budget accommodations, the importance of maintaining high standards of cleanliness, organisation, and guest satisfaction cannot be overstated. Let’s explore the critical role played by an excellent housekeeping department in ensuring a memorable and comfortable stay for guests, regardless of the hotel's star rating.

When we think of luxury and comfort in hotels, we often focus on visual aesthetics, impeccable service, and lavish amenities. However, there is one crucial aspect that can often be overlooked—the power of scent. Harnessing the art of olfactory design to create a delicate and personalized olfactive experience in hotel public areas can significantly enhance the overall guest experience, leaving a lasting impression and fostering emotional connections.

VERTU HOTELS AND RESORTS´ Founder and CEO Gerald Lampaert reminding some of the basics for Service Excellence in the hospitality industry.