This week while we were working on a special project at the property, it was truly an extraordinary experience to meet with Mauro Griguoli, the General Manager at the Grand Hotel Campione, a distinguished member of Vertu Hotels and Resorts. Mauro's passion for his job, his property, and the connections he fosters with his clients is nothing short of inspiring.

From the moment our conversation began, it was evident that Mauro's enthusiasm for his role went beyond the responsibilities of a General Manager. His eyes lit up as he spoke about the intricacies of the Grand Hotel Campione, each detail of the property seemed to be a testament to his dedication. It wasn't merely a place of business for him; it was a canvas on which he painted his passion for hospitality.

A well-maintained hotel is a haven for guests seeking comfort, convenience, and exceptional experiences. Behind the scenes, a dedicated team of professionals in the maintenance and engineering department plays a pivotal role in ensuring the smooth operation and seamless functioning of the hotel's infrastructure. Let’s explore the importance of the maintenance and engineering department in a hotel, highlighting the most common requests they receive from both management and clients.

Working in the hospitality industry can be both demanding and rewarding, and it is not uncommon for individuals to form close bonds with their colleagues….