In an era of technological advancement and automation, the hospitality industry has seen the emergence of self-service check-in kiosks at hotel receptions. While the allure of efficiency and cost-saving measures may be tempting, it is crucial to recognize the irreplaceable importance of experienced staff in maintaining service excellence. The human factor, characterized by personalized attention, empathy, and problem-solving capabilities, remains a cornerstone of the hospitality industry. Let’s see why hotels should prioritize retaining their experienced staff over implementing self-service check-in kiosks (although they can be a good backup plan to decongest lobby’s during peak arrival time).

This morning I was listening to a podcast where Estelle Lagarde, the famous jewellery designer and gouache painter, was speaking about her career path. Part of the content of her talk made me think about hospitality and what we are trying to achieve every day at VERTU Hotels and Resorts. In fact, in the realm of refined indulgence and exquisite craftsmanship, the two distinct worlds converge in a shared pursuit of creating extraordinary experiences.

As I was reading this morning a LinkedIn post about holding the attention of the audience during a conference, it made me think about the importance of having an external speaker. We use Guest Speakers and Motivator’s for our events from time to time and they are instrumental in the success of every conference or corporate meeting. My Friends Gary Guller or Jones Loflin are both the perfect demonstration of how to turn a traditional conference into a special vibe.

Here are ten reasons why Hotels and Conference Centers should always have a list of guest and motivational speakers available for clients holding a conference in their venues.

A well-maintained hotel is a haven for guests seeking comfort, convenience, and exceptional experiences. Behind the scenes, a dedicated team of professionals in the maintenance and engineering department plays a pivotal role in ensuring the smooth operation and seamless functioning of the hotel's infrastructure. Let’s explore the importance of the maintenance and engineering department in a hotel, highlighting the most common requests they receive from both management and clients.

In recent years, there has been a significant shift in the real estate market, with luxury hotel brands such as VERTU Hotels and Resorts venturing into the residential sector. These brands are now offering hotel residences, providing owners and investors with a unique opportunity to experience the epitome of luxury living and be part of a new type of community, combined with world-class hospitality services. Here is a trend and highlights of the benefits for those considering purchasing hotel residences…

At VERTU Hospitality Services, we love working on projects for corporate clients as much as we love working on projects for ourselves. We are currently working with a flagship and state of the art independent hotel on defining all the criteria’s and the prerequisite to build the ideal smart hotel room of today as well as for the future. In this article I wanted to outline a few items of the long list of topics and solutions that we are considering essential to build that room.

It is summer time and many are ready to enjoy some well deserved holidays . But are you really ready ?

Traveling by plane offers the convenience of reaching distant destinations quickly. However, long flights can sometimes be exhausting and uncomfortable. By following a few essential tips, you can ensure a comfortable journey while prioritising security, clothing choices, and medical considerations. Additionally, for an enhanced travel experience, VERTU Travels Services ( vertutravels.com ) provide exceptional benefits, especially when organising a complete itinerary to visit luxurious VERTU Hotels and Resorts in Europe or Switzerland.

A well-functioning housekeeping department is the backbone of any hotel, regardless of its star rating. From luxurious five-star resorts to cozy budget accommodations, the importance of maintaining high standards of cleanliness, organisation, and guest satisfaction cannot be overstated. Let’s explore the critical role played by an excellent housekeeping department in ensuring a memorable and comfortable stay for guests, regardless of the hotel's star rating.

When we think of luxury and comfort in hotels, we often focus on visual aesthetics, impeccable service, and lavish amenities. However, there is one crucial aspect that can often be overlooked—the power of scent. Harnessing the art of olfactory design to create a delicate and personalized olfactive experience in hotel public areas can significantly enhance the overall guest experience, leaving a lasting impression and fostering emotional connections.

In recent years, rooftop bars have become sought-after destinations for locals and tourists alike, offering a unique blend of breathtaking views, exquisite cocktails, and vibrant ambiance. While aesthetics and libations play a vital role in shaping a rooftop bar's appeal, often overlooked but equally crucial is the role of high sound quality and the selection of a skilled DJ. At VERTU Hospitality we enforce the importance of impeccable sound and the art of DJing to elevate the experience in our own hotels as well as in our clients hotels' rooftop bars.

Being the CEO is a permanent challenge, but being surrounded by a great people, makes it much easier - I am so fortunate to have a wonderful team.

A CEO's vision sets the stage for an organization's success and growth. However, a vision cannot be realized by the CEO alone. It requires the collective efforts of a team of professionals who not only understand the vision but are also committed to delivering it. Here below, I am trying to explore the significance of a shared vision and the importance of relying on a team of professionals to bring that vision to life…

This article delves into the key aspects of hotel construction project management and highlights essential strategies for ensuring a smooth and successful project delivery.

Gérald Lampaert, a weary businessman, stepped into the sleek hotel elevator with a sigh of relief. His back ached, and his mind buzzed with thoughts of the day's meetings. All he wanted was to reach his room, unwind, and forget about the stresses of his work, get a shower, get dressed and go to the wedding party of some distant relatives. As the elevator doors closed, he pressed the button for the top (so called executive) floor.

However, as the elevator began to go up, it came to an abrupt halt between floors. The lights flickered momentarily, plunging the confined space into darkness…

VERTU HOTELS AND RESORTS´ Founder and CEO Gerald Lampaert reminding some of the basics for Service Excellence in the hospitality industry.

Working in the hospitality industry can be both demanding and rewarding, and it is not uncommon for individuals to form close bonds with their colleagues….